Fast, free shipping on orders $35+
Fast, free shipping on orders $35+
Home / Returns
Returns & refunds
Free returns on unused items within 30 days of delivery. Here’s how it works, minus the legal mumbo jumbo.
30 days
free returns
On unused items, counted from the day it’s delivered.
How it works
Reply to your order confirmation email with your order number, the reason for the return and a photo if something’s wrong.
Every return needs our OK first. Once it’s approved, we’ll send your RMA (return authorization) and return instructions.
Pack it up unused, in its original packaging with any inserts, and ship it with the instructions we sent.
We’ll email you when it arrives. Once approved, your refund goes back to your original payment method.
What can come back
Unless it shows up damaged or defective. Then we’ll make it right.
Returns FAQ
Damaged orders, exchanges, refund timing and the rest.
So sorry! Let us know within 5 business days of delivery. Reply to your order confirmation email with clear photos of the item and the packaging and a quick note about what happened. Once approved, we’ll send an RMA, cover the return shipping and ship you a replacement after we receive it. Reports after 5 business days are looked at case by case.
Exchanges are only for items that arrive damaged or defective. For anything else, send it back for a refund.
Yes, on approved returns sent back within 30 days of delivery. It doesn’t apply to final sale items. Your original shipping cost isn’t refunded once the order has shipped.
Yes. Every return needs an RMA first, and returns sent without one may not be accepted. We can only refund the items listed on your RMA.
Usually, yes. We may give a partial refund if an item comes back used, damaged or missing parts (when it’s not our mistake), or if a return was approved outside the 30 days.
Once your return is approved, your refund goes back to your original payment method within 3 to 5 business days, depending on your bank.
If it’s been more than 7 business days, check your bank or card statement first, then call your card issuer or bank. Still nothing? Contact us and we’ll look into it.
Hang on to your return tracking. We can’t be responsible for returns lost in transit when the carrier has no record of them.
Check with your household, neighbors and around your building, then contact the carrier. Once tracking confirms delivery, we can’t be responsible for lost or stolen packages, and refunds or replacements aren’t guaranteed. We’ll still help with a carrier claim. More on our Shipping page.
This policy covers orders placed right here on strikeandburn.com. Orders from Buy on Google, Facebook Shop, Instagram Shop, TikTok Shop and Etsy follow the return rules of those platforms.
This policy covers retail orders placed on strikeandburn.com and is meant to comply with California consumer protection laws, including refund disclosure and timing rules. We may update it from time to time; changes take effect when they’re posted here. Strike and Burn Brand, LLC. Updated October 16, 2026.
Reply to your order confirmation email or send us a message. Someone from our team will get back to you.
